Available courses
Drop in often for the latest breaking relo news in your City!
From Changes at your local registry office to group moves heading your way its all here for you!
Welcome to the Team!
This manual provides an in-depth look at all things Welcomehome!
From who's who to terminology, from procedures to the payrun schedule.
It's all here for you!
- Why Customer Service is so important
- Find the questions our Clients will ask your transferee on their survey
- Learn strategies
- Be a problem solver and provide solutions
What does it mean to work for Welcomehome Relocations?
This employee handbook contains information on:
- WHR Principles
- WHR Motto
- Code of Conduct
- Diversity
- Privacy and Non-Disclosure
- Social Responsibility
- Charity
- Environmental Responsibility
SKYPE is a wonderful, free, and easy tool! What better way to start building your rapport with your transferee and chat face to face with your family at head office! This course offers a quickie tutorial just in case you need it!
- We will connect you with the link
- Show you around
- Tips and Hints
- Explain the importance of using this great tool
It's very important that your Welcomehome email address is used in all communications with head office and transferee's. While we understand in extenuating circumstances you may need to use your personal account, in all other situations you are required to use the WHR account assigned to you. Clients question us when they see a consultant using something other than a WHR account. It's important that you're seen as a part of Welcomehome, not operating on your own.
To present a unified organization it's required that your email signature is set to match the rest of the team across Canada. This course will give you step by step instructions on how to change your email signature.
It's a fact, you are being Surveyed!
Love them or hate them, surveys rule our industry and our volume!
- About Surveys
- How they will affect you
- How to work towards a GREAT Survey
- Cheaters Corner.. we have the survey questions!
Departure Services are a crucial part of a transferee's new relocation. Learn what to look for and how to to deliver a great service - one that will earn you a great score!
- The "Ins and Outs" of a great departure
- Learn how to set the proper expectations
- How to negotiate with the landlord
- How to conduct a great Move Out Inspection
- Introduction to the "What to Expect on your Departure" Checklist
How International Moves are different than Domestic Moves.
- Items to counsel your Transferees on when making their move to Canada
- Important Documents for them to bring
- Importing vehicles
- Bringing in the family pet
This information will help as you manage a transferee on their return back to Canada.
- Helpful hints
- Strategies
- How to council
Has it been a while since you have handled a Nexen file, or IOL fle? Or any Corporate Client for that matter? If so this is your "one stop" to pick up a client Sheet Cheat to keep you on the right path!
Welcome to our Library of Forms/Checklists/Templates!
- Have you recently lost all your forms?
- Have a new computer?
- Looking for NEW and Revised forms?
This is the place to come!
Has it been a while since your last file? Do you need a quick refresher?
Then come and visit our 3-5 min Quickie Videos to get tips and reminders fast!
Topics include:
- Rental Search
- Orientations
- Settling In
- Airport Pick Up/Meet & Greet
- Lease Negotiations
- Customer Service Survey
- Welcome Packages
- Best Practices
There's always something going on at Head Office!
Stay connected and in the loop on everything Welcomehome! Our doors are always open
- Visitors to our Office
- Client Meetings
- Health & Wellness
- Our Davids Tea Bar
- Who's picking on who?
- The latest craze